For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a 'Hotfix download available' section at the top of this Knowledge Base article. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing the problem described in this article. However, this hotfix is intended to correct only the problem that is described in this article. In this scenario, Windows prompts you for the standard user name and password credentials instead of requesting that a smart card be presented.Ī supported hotfix is available from Microsoft Support. On a Windows 8.1 client, you go to the Windows logon screen. You enable and then push the 'Interactive Logon: Require Smart Card' Group Policy Object to Windows 8.1 clients.

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